DIRECTV was recognized for its implementation OPTIMUS designed especially for representatives of the service area of ??the pay TV operator can manage the entire order process, technical malfunctions and troubleshooting signal efficiently, quickly and effectively, allowing instant communication through their smartphones , with the goal of providing a better experience to their customers.
“For DIRECTV is a great honor to be recognized by such a prestigious brand like BlackBerry. Are applications like OPTIMUS that allow us to improve customer satisfaction and reduce paperwork time. Our representatives can now process orders in real time and validate the signal quality, ensuring the customer an optimal installation. Our goal is just that, offering a first class service to our subscribers and we believe OPTIMUS is the right tool to bring our experience to the next level, “said Javier Roitman, Development Manager of the Technology PanAmerican DIRECTV Country .
OPTIMUS Since implementing increased customer satisfaction, has been reduced by a wide margin the number of visits to service centers and has significantly increased the productivity of technical staff from DIRECTV.
The event, which was held in Orlando, Florida, from 14 to 16 May 2013, was attended by business and technology leaders to celebrate the latest trends in the region. The other categories of BlackBerry Live Achievement Awards 2013 were App of the Year, Customer Positioning First, Making the world a better place and Executive of the Year.
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